Return & Exchange Policy
**AUTOCARE PERFORMANCE - REFUND POLICY**
Last Updated: February 25, 2024
Thank you for shopping with Autocare Performance Wheels! We strive to provide you with high-quality wheels and an exceptional shopping experience. Please review our refund policy outlined below for information on returns and refunds.
**1. Returns and Refunds:**
a. We accept returns within 30 days from the date of delivery for a refund.
b. To initiate a return, contact our customer service team at info@acpwheels.com to obtain a Return Merchandise Authorization (RMA) number.
c. Products must be returned in their original condition, including all packaging and accessories.
d. Any product returned without an RMA number or not in its original condition may be subject to a restocking fee or may not be eligible for a refund.
**2. Non-Returnable Items:**
a. Certain items are not eligible for return or refund, including:
- Custom or personalized orders
- Used or installed products
- Products missing their original packaging
**3. Refund Process:**
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, the refund will be processed to the original payment method within 7-10 business days.
**4. Shipping Costs:**
a. Shipping costs are non-refundable.
b. If you receive a refund, the cost of return shipping may be deducted from your refund.
**5. Damaged or Defective Products:**
a. If you receive a damaged or defective product, please contact us immediately with photos of the product and packaging.
b. We will provide instructions on how to proceed with the return or replacement.
**6. Lost or Stolen Packages:**
a. Autocare Performance is not responsible for lost or stolen packages. Please contact the shipping carrier for assistance in such cases.
**7. Cancellation of Drop Ship Orders:**
a. Once an order is placed, it cannot be canceled if the wheels have already been shipped by our supplier.
**8. Contact Information:**
a. For all refund-related inquiries or to initiate a return, please contact our customer service team at info@acpwheels.com
By making a purchase on acpwheels.com, you acknowledge and agree to the terms of this refund policy. Autocare Performance reserves the right to modify this policy at any time, and changes will be effective immediately upon posting on the site.
Thank you for choosing Autocare Performance Wheels!
Last Updated: February 25, 2024
Thank you for shopping with Autocare Performance Wheels! We strive to provide you with high-quality wheels and an exceptional shopping experience. Please review our refund policy outlined below for information on returns and refunds.
**1. Returns and Refunds:**
a. We accept returns within 30 days from the date of delivery for a refund.
b. To initiate a return, contact our customer service team at info@acpwheels.com to obtain a Return Merchandise Authorization (RMA) number.
c. Products must be returned in their original condition, including all packaging and accessories.
d. Any product returned without an RMA number or not in its original condition may be subject to a restocking fee or may not be eligible for a refund.
**2. Non-Returnable Items:**
a. Certain items are not eligible for return or refund, including:
- Custom or personalized orders
- Used or installed products
- Products missing their original packaging
**3. Refund Process:**
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, the refund will be processed to the original payment method within 7-10 business days.
**4. Shipping Costs:**
a. Shipping costs are non-refundable.
b. If you receive a refund, the cost of return shipping may be deducted from your refund.
**5. Damaged or Defective Products:**
a. If you receive a damaged or defective product, please contact us immediately with photos of the product and packaging.
b. We will provide instructions on how to proceed with the return or replacement.
**6. Lost or Stolen Packages:**
a. Autocare Performance is not responsible for lost or stolen packages. Please contact the shipping carrier for assistance in such cases.
**7. Cancellation of Drop Ship Orders:**
a. Once an order is placed, it cannot be canceled if the wheels have already been shipped by our supplier.
**8. Contact Information:**
a. For all refund-related inquiries or to initiate a return, please contact our customer service team at info@acpwheels.com
By making a purchase on acpwheels.com, you acknowledge and agree to the terms of this refund policy. Autocare Performance reserves the right to modify this policy at any time, and changes will be effective immediately upon posting on the site.
Thank you for choosing Autocare Performance Wheels!